ITIL (IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world.

ITIL provides a cohesive set of best practice guidance drawn from the public and private sectors across the world and has recently undergone a major and important refresh project, commonly referred to as ITIL v3. Correspondingly, the study material and associated ITIL exams have undergone a revision.

ITIL Overview and Benefits:

• Reduced costs for the provisioning of IT services;
• Improved IT services through the use of proven best practice processes;
• Improved customer satisfaction through a more professional approach to service delivery;
• Internationally adopted standards and guidance;
• Improved productivity;
• Improved use of skills and experience;
• Improved delivery of third party services as a standard for service delivery in services procurements.